TENA Web Services (TWS) consolidates the Quality Control process into one easy-to-use platform, offering a comprehensive solution for everything from file transfers, audit follow-up, reporting, action planning and more.
By streamlining communication and interactions between you, TENA, and your QC staff, the TWS platform saves your organization valuable time and resources.
TWS is available to all TENA clients at no cost. Contact TENA today to discover how TWS can elevate your Quality Control process!
Optimize your ability to reconcile defects, lower your net defect rate, and effectively reduce lending risk with the TENA Web Services platform.
TWS allows you to assign defects to responsible individuals for resolution, dispute the original finding, quickly sort, view, remedy, assign, and address individual or multiple defects, add unlimited notes and comments to specific or multiple issues, view reports showing your net defect rate and more.
Watch the demo video below to get an inside look at TWS:
Assign audit findings to responsible individuals or departments easily with automatic notifications. Past-due notifications are automatically generated when responses have not been received by the requested due date.
Securely send and receive files to/from TENA, share reports, and manage your data all from one convenient location.
Ensure your team stays on track and follows through by creating detailed action plans and monitoring their effectiveness using TWS.
Generate robust reports quickly and easily with our collection of reports, including defect trend reports, top ten exceptions & more.
Receive and respond to audit finding results electronically using a web browser.
TWS features multi-tenant separation of data and two-factor authentication. User-specific roles within TWS provide different levels of platform accessibility to users.
Import defects from your initial QC findings and display them as individual defects, allowing you to assign them for resolution, rebut the original finding, and more.
TWS comes complete with robust reporting tools and pre-built reports, such as the Defect Trend Report. Stay on top of your data and keep everyone on the same page for resolving defects.
Reduce deficiencies, create actionable plans and quickly communicate change to save time in your organization and effectively reduce your lending risk.
TENA covers every step in the mortgage review process, from Pre-Funding to Post-Closing to Servicing, and more!
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FHA published an update to the Single Family Housing Policy Handbook (SF Handbook 4000.1). The update includes minor policy changes and technical edits, and incorporates
FHA issued Mortgagee Letter 2025-4, revising requirements for documenting and calculating income received from individuals renting space inside borrower homes (boarder income). Per the Mortgagee
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