FHA adopted a rule amending housing counseling agency communication methods. Per the rule adoption, participating agencies may provide housing counseling services at a facility or at an alternative location via telephone, or via collaborative online software (including virtual meeting tools), in lieu of providing in-person housing counseling services. Participating housing counseling agencies that choose not to provide in-person services must, upon request, refer clients to local providers that provide in-person housing counseling services. The adopted rule becomes effective October 16, 2024.
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